Help Center

- Frequently Asked Questions -

We give you answers ...

Payment

- Frequently Asked Questions -

How do I pay rent?

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What payment methods do you accept?

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When is my rent payment due?

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How do I set up my portal for payment?

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Do you have an autopay feature through the portal?

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Can I pay my rent late?

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Who do I contact when I have issues rent showing due in the portal?

Contact your property management office.

How do I pay rent?

Check back, more information coming soon.

What payment methods do you accept?

Check back, more information coming soon.

When is my rent payment due?

Check back, more information coming soon.

How do I set up my portal for payment?

Check back, more information coming soon.

Do you have an autopay feature through the portal?

Check back, more information coming soon.

Can I pay my rent late?

Check back, more information coming soon.

Who do I contact when I have issues rent showing due in the portal?

Contact your property management office.

Renters Insurance

- Frequently Asked Questions -

Is Renters Insurance a requirement?

Yes! Renters Insurance is a lease requirement.

What should I do if the renters insurance information I submit is returned?

Check back, more information coming soon.

How do I submit proof of renters insurance?

Assurant will send you an email from donotreply.pol@assurant.com with important information related to submitting your proof of insurance to fulfill your mandatory insurance requirement.

What are my renters insurance coverage requirements?

The mandatory $100,000 in liability coverage for the Insured address. Although not required, we also suggest purchasing $15,000 or $20,000 in personal property coverage (to protect your belongings).

What happens if my policy expires during my lease?

Check back, more information coming soon.

Is dog bite liability insurance required?

No, Dog bite insurance is not required at the moment, but coming soon.

I submitted my renters insurance, but I am still being charged. How can I get the charges removed?

Check back, more information coming soon.

Can I choose any insurance carrier I want?

You can choose any carrier but must have the required insurance coverage.

What should I look for in a policy?

Check back, more information coming soon.

What if I change my policy?

Check back, more information coming soon.

Is Renters Insurance a requirement?

Yes! Renters Insurance is a lease requirement.

What should I do if the renters insurance information I submit is returned?

Check back, more information coming soon.

How do I submit proof of renters insurance?

Assurant will send you an email from donotreply.pol@assurant.com with important information related to submitting your proof of insurance to fulfill your mandatory insurance requirement.

What are my renters insurance coverage requirements?

The mandatory $100,000 in liability coverage for the Insured address. Although not required, we also suggest purchasing $15,000 or $20,000 in personal property coverage (to protect your belongings).

What happens if my policy expires during my lease?

Check back, more information coming soon.

Is dog bite liability insurance required?

No, Dog bite insurance is not required at the moment, but coming soon.

I submitted my renters insurance, but I am still being charged. How can I get the charges removed?

Check back, more information coming soon.

Can I choose any insurance carrier I want?

You can choose any carrier but must have the required insurance coverage.

What should I look for in a policy?

Check back, more information coming soon.

What if I change my policy?

Check back, more information coming soon.

Maintenance

- Frequently Asked Questions -

How do I create a work order on the portal?

Check back, more information coming soon.

What is the emergency maintenance number?

Check back, more information coming soon.

What should I do if I am locked out of the house?

Check back, more information coming soon.

Will I be charged for maintenance service requests?

Check back, more information coming soon.

How often will maintenance be completed on my home?

Check back, more information coming soon.

What are my maintenance responsibilities?

Check back, more information coming soon.

What should I do in the event of severe weather?

Check back, more information coming soon.

Do you require inspections?

Check back, more information coming soon.

How do I create a work order on the portal?

Check back, more information coming soon.

What is the emergency maintenance number?

Check back, more information coming soon.

What should I do if I am locked out of the house?

Check back, more information coming soon.

Will I be charged for maintenance service requests?

Check back, more information coming soon.

How often will maintenance be completed on my home?

Check back, more information coming soon.

What are my maintenance responsibilities?

Check back, more information coming soon.

What should I do in the event of severe weather?

Check back, more information coming soon.

Do you require inspections?

Check back, more information coming soon.

Resident Responsibilities

- Frequently Asked Questions -

Does QUINN take care of everything for me?

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What are my resident responsibilities?

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Does QUINN take care of everything for me?

Check back, more information coming soon.

What are my resident responsibilities?

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HOA

- Frequently Asked Questions -

Do I need to pay HOA fees?

No. Quinn handles all HOA fees.

How do I know if my home is part of an HOA?

Check back, more information coming soon.

Where can I find my HOA rules and regulations?

Check back, more information coming soon.

If my HOA has amenities, how do I receive access to those amenities?

Check back, more information coming soon.

If I receive a violation, what are my responsibilities?

Check back, more information coming soon.

Do I need to pay HOA fees?

No. Quinn handles all HOA fees.

How do I know if my home is part of an HOA?

Check back, more information coming soon.

Where can I find my HOA rules and regulations?

Check back, more information coming soon.

If my HOA has amenities, how do I receive access to those amenities?

Check back, more information coming soon.

If I receive a violation, what are my responsibilities?

Check back, more information coming soon.

Pets

- Frequently Asked Questions -

Do you allow pets?

Pets are allowed with no breed restrictions, unless deemed restricted by local city or county ordinance.
100-pound weight restriction.

Do I need to register my pet?

Check back, more information coming soon.

Is there a limit on the number of pets per home?

Unless Quinn provides written approval, no more than three (3) pets are allowed in the home.

Are there any Dog Breed Restrictions? If so, what are they?

Pets are allowed with no breed restrictions, unless deemed restricted by local city or county ordinance.

I have a service animal. What documentation is required for service animals?

Check back, more information coming soon.

Do you allow pets?

Pets are allowed with no breed restrictions, unless deemed restricted by local city or county ordinance.
100-pound weight restriction.

Do I need to register my pet?

Check back, more information coming soon.

Is there a limit on the number of pets per home?

Unless Quinn provides written approval, no more than three (3) pets are allowed in the home.

Are there any Dog Breed Restrictions? If so, what are they?

Pets are allowed with no breed restrictions, unless deemed restricted by local city or county ordinance.

I have a service animal. What documentation is required for service animals?

Check back, more information coming soon.

Concierge Package

- Frequently Asked Questions -

What is included in the Concierge Package?

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Is lawn maintenance required in my lease?

Check back, more information coming soon.

What’s included in my lawn maintenance service package?

Check back, more information coming soon.

What if I am not happy with the work?

Check back, more information coming soon.

Is Smart Tech required with my lease?

Check back, more information coming soon.

What’s included in my Smart Rent package?

Check back, more information coming soon.

What is the Air Filter Program?

Check back, more information coming soon.

What is included in the Concierge Package?

Check back, more information coming soon.

Is lawn maintenance required in my lease?

Check back, more information coming soon.

What’s included in my lawn maintenance service package?

Check back, more information coming soon.

What if I am not happy with the work?

Check back, more information coming soon.

Is Smart Tech required with my lease?

Check back, more information coming soon.

What’s included in my Smart Rent package?

Check back, more information coming soon.

What is the Air Filter Program?

Check back, more information coming soon.